ITES Services
ITES Services
LITTLE BIT ABOUT ITES
Pix Infotech has been pioneer in providing web development services to international clients. With Quality in mind and DNA we are offering B2B and B2C outsourcing services to various industries. With our team of experts, we ensure that no stone is unturned when it comes to providing best quality services for your business.
The customer service industry has gone through a lot of evolution and it is still a continuing process. Every business today has to strengthen its customer support for it successful operations. Pix Infotech Service support understands the client’s business, their expectations and ensures the results are delivered in best possible manner.
Experience that matters
International, multichannel and team experience means we have best practices, new service innovations and improved performance of the customer services we provide using latest technologies.
A strong customer care ethos and values run through our organization which ensures you always find our people motivated to make the change and be the change. We constantly evaluate our performance and the efficiency of our operations.
Pix Infotech and Customer support
Meeting the dual demand for greater efficiency and rising service expectations is not an easy task. That is why we take a holistic view, be it frontline or back-office, we deliver and scale-up operations quickly by drawing on global resources, employing the best of the best, instituting more effective systems and empowering our teams to perform better and adapting to the technological changes.
Meeting the dual demand for greater efficiency and rising service expectations is not an easy task. That is why we take a holistic view, be it frontline or back-office, we deliver and scale-up operations quickly by drawing on global resources, employing the best of the best, instituting more effective systems and empowering our teams to perform better and adapting to the technological changes.
Established in 2017, Pix Infotech is a leading global business process outsourcing and technology management company. We bring IT and consulting services expertise under one roof to help our clients to achieve their goals.
We are proficient in transforming and managing business processes and operations, which includes those that are intricate and industry-specific. Combining unrivaled experience and substantial capabilities in all industrial sectors, we assist our clients in becoming more competitive by making their businesses a lot more perceptive, flexible, innovative, efficient, and well-connected with their customers.
How we win?
-
Start
-
1
Thorough Analysis
We are great at reading minute of the details. We go through every single detail provided by the client in respect to his need and desired goals. We understand and study the customer first and then fulfill immediate requirements by devising an outsourcing strategy. We de-risk the whole process by conducting an impact analysis.
-
2
Idea execution
After analyzing every detail, we plan for executing the whole blue print prepared during the analysis phase. Here we analyze your work management process, organizational structure and your other existing processes. We ensure that your existing workflow is not interrupted. We finalize training methodologies, project schedule, manpower needs and process maps to implement the transition seamlessly and effectively.
-
3
Giving the Wings to fly
Deciding the best manpower, implementing the technologies we go through every detail. Required reports are generated at every level and are compared to ensure the whole process is lined up as per the plan. The cost efficiency, quality, turnaround time and productivity are defined according to the transition plan.
-
4
Enhancing the program
We carry out program management at multiple levels. We ensure that the parameters of turnaround time, productivity and quality are met through supervision of the program at the execution level.
-
5
Client Reporting
We ensure that our clients have the access to all reports and performances. We provide program management tools, have weekly conference calls, a single point of contact and daily reports. We always work on their feedback and ensure that our clients are able to achieve the goals.
-
End
Challenges in customer service Industry
• Retention
• Mobile solutions
• Customer surveys and their inputs
• Improving with changes in technology
How we deliver
Pix Infotech provides best quality services to clients across industries and provides services that are not traditionally offered by other outsourcers
Our services include:
• Training management
• Quality management
• Workforce management
• Customer service consulting
Results are based on:
• Various metrics
• Offering solutions with integrity
• Meeting SLAs
• Maintaining the healthy relationship between clients and customers
© 2017 Pix InfoTech all rights reserved.